Monitoring is key to ensuring and controlling the effective planning and implementation of sanitation services. Cities need to regularly check the progress and quality of public toilet management in order to ensure they are on-course and on-schedule in meeting the objectives and performance targets, and if required, take corrective measures.

Focal area

  • Monitoring framework: Though the day-to-day operations and maintenance (O&M) of the toilets might be handed over to private enterprises for a fixed term under a contractual framework, the municipality needs to regularly monitor the operators’ performance to ensure prescribed service standards are met. Cities are advised to develop a monitoring framework and tools that ensure checks at two levels: 1) the actual service provision and 2) the compliance to contract agreement.